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FAQs


I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.

I only received one of the items in my order, where is the rest?

Web orders can come from multiple warehouses. If you only receive part of your shipment, don’t worry, you’ll receive tracking on your other goods as they ship.

Has been a few days since I ordered and only have an order confirmation?

Our dispatch time is 3-10 working days (which doesn't include weekends and public holidays) in which we process our orders from the point of purchase and you should expect to receive a dispatch email within this time but do not worry as we are working on your order.

I didn't receive a tracking number, when should I expect it?

If you are a domestic customer, you should receive a shipping confirmation email within 3-5 days of your purchase. If you are an international customer, you should receive a shipping confirmation email within 5-7 days of your purchase. If you don't have it, it's possible that it got sent to your spam folder.

I made two orders today. Can you combine them into one and refund the balance?

Unfortunately, we are unable to combine shipments on multiple orders.

I emailed customer service, how long will it take them to respond?

Expect a response within 24-48 hours from our representatives. Our representatives are available Monday-Friday.

Do you re-stock your inventory?

On occasion we will re-stock some of our inventory items. Please make sure to subscribe to our mailing list and check back frequently if an item you want is not available at the time you are on the site.